Volkswagen Taos: Customer information

• Warranty
• Event Data Recorder (EDR)
• Infotainment system and aerials
• Component protection
• Product recycling

Warranty

Warranty Information

Your vehicle is covered by various warranties:

• New Vehicle Limited Warranty.
• Limited Warranty Against Corrosion Perforation.
• Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions Performance Warranty.
• US battery electric vehicles: High-Voltage System Limited Warranty.
• US models: Kansas Safety Belt Limited Warranty.
• US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term Emissions Defect Warranty, California Emissions Performance Warranty.

You can find detailed information on the website: maintenance.vw.com

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:

Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)

go to:

http://www.nhtsa.gov

or write to:

Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from

http://www.safercar.gov

Declaration of conformity

With this document, the manufacturer declares that the components listed in the following are in compliance with the basic requirements and other relevant regulations and laws at the time of production of the vehicle.

Components

• 12 V socket
• Depending on the equipment and the country, additional sockets with a voltage of 100-230 V ⇒ Introduction.

Event Data Recorder (EDR)

This vehicle is equipped with an event data recorder (EDR ). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:

• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were buckled/fastened;
• How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur.

In addition, data from the driver assistance systems is also collected. In addition to information about whether these systems were switched on or off, had limited availability, or were inactive, it can also be understood if these functions steered, accelerated, or braked the vehicle in the situations listed above. Depending on the vehicle equipment, systems may include:

• Adaptive Cruise Control (ACC).
• Lane Assist
• Park Assist.
• Parking systems
• Autonomous Emergency Braking Function (Front Assist)

NOTE: EDRdata are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.

Volkswagen will not access, read or process the Event Data Recorder (EDR) data unless the vehicle owner gives permission.

This excludes contractual or legal regulations.

Due to the legal obligation to monitor products, Volkswagen is allowed to use data for field observation as well as for research purposes and quality improvement of vehicle safety systems. For research purposes, Volkswagen provides the data to third parties in an anonymous format. This means the data does not reference the individual vehicle or the vehicle owner.

Infotainment system and aerials

The aerials for the Infotainment system are fitted in various places in the vehicle:

• On the inside of the rear window.
• On the inside of the rear side windows
• On the inside of the windshield
• On the roof of the vehicle

Antennas on the inside of the window glass can be detected as thin wires.

NOTICE

Antennas that are located on the inside of the window glass can be damaged by abrasive objects or by corrosive and acidic materials.

• Never apply stickers over metal wires, for example on the rear window.
• Never clean the antennas with corrosive or acidic materials.

NOTICE

A retrofitted Infotainment system that is incompatible with the antenna amplifier installed in the vehicle by the manufacturer may damage the antenna amplifier.

• Before retrofitting an Infotainment system, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Component protection

Some electronic components and control modules, such as the Infotainment system, are equipped with component protection at the factory.

The component protection allows suitably qualified professionals to legitimately install or replace components and control modules. Volkswagen recommends contacting your Volkswagen dealership.

In the following situations, component protection reduces the risk of components supplied by the factory being operated without restrictions outside the vehicle.

• Installation in other vehicles, for example the components have been stolen
• Operating components outside of the vehicle

If a message about component protection appears in the instrument cluster display or on the Infotainment system screen, contact a suitably qualified professional for assistance. Volkswagen recommends contacting your Volkswagen dealership.

Third Party Copyright Information

https://www.volkswagen.com/softwareinfo

Some products installed in this vehicle contain software components that are covered under Open Source licenses.

A list of the Open Source software components being used, including copyright information, the relevant Open Source license conditions, and those applicable license texts, are available at the website given above. The source code of specific Open Source software components can be requested from the vehicle manufacturer. The manufacturer will provide the source code in accordance with the relevant license conditions, whereby you will only be charged for the provision costs, e.g. delivery costs. The required information can be obtained at the website given above.

Labels and signs

Factory labels and signs with important information regarding vehicle operation are located in the engine compartment and on several vehicle components.

• Never remove these labels and signs or make them illegible.
• If vehicle components equipped with labels and signs are replaced, suitably qualified professionals must place identical labels and signs correctly in the same locations on the new components. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Safety certificate

A safety certificate on the driver's door jamb specifies all necessary safety standards and guidelines of the traffic safety authorities in the applicable country at the time of manufacture. The month and year of production as well as the VIN may also be listed. Read the information in the Owner's Manual ⇒ Safety certificate.

WARNING

Removing labels and signs reduces the amount of information about potential hazards and may cause reduced vigilance when working on the vehicle. This can cause serious or fatal injuries.

• Never remove these labels and signs or make them illegible.
• Follow the legal regulations.
• Follow the Owner's Manual instructions.

NOTICE

Removing labels and signs increases the risk of operating errors and can cause damage to the vehicle.

• Never remove these labels and signs or make them illegible.
• Follow the legal regulations.
• Perform service according to the specifications.

Fluids in the air conditioning system

Refrigerant in the air conditioning system

The label in the hood space provides information about the type and amount of refrigerant used in the vehicle air conditioner.

The label is in the front section of the hood space near the refrigerant filler tubes ⇒ .

Refrigerant oil in the air conditioner

The air conditioner is filled with refrigerant oil. For information about the type and volume of refrigerant oil used, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility ⇒ Repairs and technical modifications.

Warning: the air conditioning system must only be serviced by qualified technicians. Refrigerant type. Type of refrigerant oil. See service information (only available for authorized Volkswagen dealers and authorized Volkswagen Service Facilities). The air conditioning system must only be serviced by qualified technicians. Flammable refrigerant.

Make sure all components are disposed of correctly and never install components removed from old vehicles or from recycling in the vehicle.

DANGER

Maintenance of the air conditioner carried out by non-qualified personnel may endanger its operation and cause serious or fatal injuries.

• Only have the air conditioner serviced by suitably qualified professionals who have been trained according to the SAE standard J2845 and certified according to the SAE standard J2911. SAE standard J639 must be complied with while performing work on the air conditioner.

DANGER

The refrigerant is flammable and may cause serious or fatal injuries if maintenance is carried out incorrectly.

• Only have the air conditioner serviced by qualified professionals.
• Keep the vehicle away from naked flames, sparks and other ignition sources.

DANGER

The refrigerant is under pressure and may explode if heated. This may cause serious or fatal injuries.

• Only have the air conditioner serviced by qualified professionals.
• Keep the vehicle away from naked flames, sparks and other ignition sources.

DANGER

The refrigerant may form toxic fumes if it comes into contact with hot surfaces. Inhaling them may cause poisoning or even death.

• Only have the air conditioner serviced by qualified professionals.

NOTICE

Repairing or replacing the evaporator with replacement parts from scrap vehicles or recycled parts may damage the air conditioner.

• Never have repairs to the evaporator carried out with replacement parts from scrap vehicles or recycled parts.
• Only have replacement parts for the air conditioner evaporator fitted that are certified and marked in accordance with SAE standards J2842 HFO-1234y and R744.
• Only have the air conditioner serviced by suitably qualified professionals who have been trained according to the SAE standard J2845 and certified according to the SAE standard J2911. SAE standard J639 must be complied with while performing work on the air conditioner.
• Have damaged or missing refrigerant labels, e.g. in the engine compartment, replaced.

Product recycling

Disposal of Old Batteries

As with electronic devices, old batteries must be collected and recycled separately by the end user. These batteries are indicated by the crossed-out wheeled garbage can symbol . You, as the end user, are legally obliged to return old batteries ⇒ .

• In many federal states, old batteries can be handed in to an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
• You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Disposal of Old Electric/Electronic Devices

Your vehicle contains electric/electronic devices, such as remote controls. You can recognize these from the symbol of the crossed-out wheeled garbage can .

Old devices with this marking must be collected separately from normal household garbage and disposed of in accordance with legal requirements.

• Batteries within devices that are not permanently installed must be removed beforehand and disposed of separately as batteries.
• Any saved personal data must be erased before disposal of old devices.

You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

If batteries containing lithium are damaged, gaseous or liquid substances may escape, posing a significant risk to health and the environment. A short circuit at the battery terminal may result in a fire or explosion. This could result in serious or fatal injuries.

• Take extreme care when handling batteries containing lithium.
• Never heat up lithium-containing batteries.
• Never damage lithium-containing batteries.
• Never short circuit the battery terminals.

Batteries containing heavy metals are marked with the chemical symbols Hg (mercury), Cd (cadmium) and/or Pb (lead).

Heavy metals can be harmful to the health of humans and animals and accumulate in the environment.

• In order to avoid these consequences, it is imperative to ensure you collect batteries separately and return them properly.

Batteries for the remote control vehicle key and remote controls may contain perchlorate. For information on how to handle these materials correctly, see the following website: www.dtsc.ca.gov/perchlorate. Follow all the legal specifications for dealing with and disposing of these batteries. Volkswagen recommends having these batteries replaced and disposed of by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Old vehicle return and scrap disposal

Old vehicle return

At the end of its life cycle, your vehicle should be recycled or disposed of in an environmentally friendly manner. This is why the last owners of vehicles in many states are legally obliged to hand their vehicles over to an authorized treatment facility.

Volkswagen has already made provision for this point: Recycling centers where you can hand over your vehicle are available throughout many federal states.

Find out more information about recycling centers from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Scrap disposal

If scrapping the vehicle or its individual parts such as the airbag system and the safety belt pretensioners, the applicable safety regulations must always be followed. Suitably qualified professionals will be familiar with these provisions. Volkswagen recommends contacting your authorized Volkswagen dealer or authorized Volkswagen Service Facility.